Shipping & Returns

 

Shipping Information

ISRAEL - Free standard shipping, delivered within 10-14 business day.

WORLDWIDE - 15$ standard shipping, delivered within 1-4 weeks.

All our items are delivered from Tel Aviv, Israel. It is the buyer’s responsibility to pay the local import taxes, duties, VAT, etc.

We ship trough Israel Post Registered Delivery service that provides a Tracking Code to follow the shipping itinerary.

Contact us for express shipping rates.

PLEASE NOTE - Some of our items are made-to-order, and take different times to produce. Orders placed on our site will be processed within a max of 6 working days.

Returns & Exchanges

All items are hand made and will vary slightly in size and color to those visible in the online store. In addition please note that a handmade product will never look machine made and every piece is unique.

If you experience any problems with a piece you have purchased, please contact us and we will resolve it in any way we can.

The repair is free of charge, the costs of shipment are not included.

We provide a 6 month warranty on our gold plate and offer a free renewal if necessary. If the gold plate is damaged after the warranty passes, you are welcome to send us your jewelry in order to renew the plating at cost price.

We accept returns/exchanges within 14 business days of receipt of your package. Items must be unworn/unused and in original condition and packaging. The customer is responsible for return shipping. In the event that a returned package is lost or damaged during the shipment back, we will not be able to refund you. Once we have received the item we will refund the cost.